Tips & Tricks:
Enable different tabs for all students including Accommodation students.
Example: If using MyMathLab or McGraw Hill Connect, students may have to open the platforms first and then go to Moodle for their testing session.
Use Chat Button for additional assistance.
Suggest that students test close to their WIFI Router as possible for connectivity issues.
If students are using Chromebooks then suggest students use a different computer. **Students can check out a laptop in the Learning Commons if needed.**
It is best practice is to create a Practice Exam for students to try out before they have to complete their first exam and so that they become familiar with the SmarterProctoring Platform. Please name it "[Practice]" at the start of test name to ensure we aren't being charged for student practice exams.
For McGraw Hill Connect, make sure to uncheck the proctor enable button for Proctorio so that it is not a requirement for students.
One thing that you do need to be aware of is that if your school is using ProctorU or Examity for live, virtual proctoring, due to the compatibility, you will need to find another device to take the test on other than a Chromebook
Faculty Tips & Tricks for Student Reminders:
If they are encountering a blank white screen then they need to click continue instead of pressing the enter button after the password is injected.
May have to clear their cache & cookies for testing.
Allow pop ups.
If the password does not inject into the exam then they should use the “inject password” button on their navigation tools.
Clear Chrome Browser history and cache, then refresh or restart Chrome.
Consider tethering your device to your router via an Ethernet cable if you tend to have spotty or weak internet connection.
Restarting the router may help.
Close all non-essential applications and/or restart the computer before taking the exam.
Students may be prompted to change some browser security settings and then restart Chrome the first time they use SmarterProctoring.
Troubleshooting Reminders from SmarterProctoring when using Third Party Tools:
What if the instructor has not linked the MyMathLab course to Canvas. The student must log in first. How does the instructor give the URL for the test/quiz only?
In this case, the exam URL can just be the MyMathLab login page. The student would simply login to MyMathLab and navigate to their exam. This can also be denoted in the student notes to help direct them where to go.
Does the MyMathLab course have to be linked to Canvas?
Yes, the link to the assessment will need to be input to the exam details field.
What URL do we input into SmarterProctoring for the Third-Party Publisher, where the Assessment is located?
The link input for third-party publishers will need to be the link to the actual assessment itself. The student will still encounter the login screen, but after they input their credentials, they will be navigated to the quiz/exam URL and the password pasted automatically by the system.
Is there a specific URL we should use if the Exam is located in the school's LMS?
The URL that should be added to the exam in SmarterProctoring is the full URL to the quiz. This makes the experience much easier for students. If your school uses Canvas, we suggest using the Import Exam option when setting up your exams as this information will automatically be populated for you. If you are using another LMS or exam platform such as Blackboard or D2L the URL to the exam can be found by viewing the course dashboard in student view and copying the URL link to the exam. Because each LMS is different if you would like support in finding the URL you can reach out to our support team @ support@smarterservices.com
If there is no URL, what needs to be placed in the URL section?
Every online exam has a URL where the exam is hosted. If the exact URL is not known, it is then always best to put the login URL or the base domain for where the student is to find the exam. Further details can then be added to the student notes section to help direct the student where to go.
Troubleshooting Reminders from SmarterProctoring:
What devices can students use to test on?
Automated Proctoring is compatible with Macs (macOS 10.10 and newer), Windows PCs (Windows 7 and newer) and Chromebooks (ChromeOS 74 and newer).
If a student is allowed 2-hours for the exam, does the student have to start the exam at least 2 hours before the close of the exam or will it stay open until they are finished if they start for example, 30 minutes before the exam end time?
The system will NOT allow a student to start their two-hour exam if they only have, for example, 30 minutes left before the exam closes. This is due to SmarterProctoring not having any ability to extend the exam window set by the instructor in the exam platform. SmarterProctoring will not allow students to enter an exam if they have less than the duration of the exam plus an additional 30 minutes to the deadline.The additional 30 minutes is provided to allow the student time for onboarding and any possible troubleshooting that might need to take place.
What can be done to improve internet connection speeds when using SmarterProctoring?
Use some of the following tips to ensure that your connection speed is as fast as possible:
Ensure that no one else is on your network streaming videos like Netflix or Youtube. This can cause a slow down in your internet connection.
Restart your computer. It is always good to restart your computer to ensure that nothing is running in the background that you are unaware of. Additionally, it is good to free up any extra system resources that are being consumed.
Connect to the Internet via a hard-wired ethernet connection. Ethernet connections are always more reliable and faster than WiFi connections.
Ensure that no software is running on your computer that is eating up your bandwidth. For example, backup software.